You’ve successfully used business content to make your processes more effective, cost-efficient and customer-centric. You know that it’s not just about content—it’s about smarter content, now.
Move ahead 8 spaces and save hours of manual data entry.
Visit our official blog:
Happy customer alert! Your contact center agents delivered personalized service to a repeat customer and expedited the process to resolve a fulfillment issue in a couple of clicks. Increase loyalty.
Move ahead 8 spaces.
Are you using your business content to its full advantage?
Content analytics on your customer orders identifies cross-sell opportunities. Your marketing team creates a targeted campaign.
Move ahead 6 spaces.
MAKE YOUR MOVE: Click the “Go!” icon to move your game piece as directed.
THE GOAL: Make your business content smarter by extracting insight, putting it into action and empowering your employees and customers.
With skillful content management, you can complete the journey to become a more customer-centric, productive and secure organization.
START THE JOURNEY: Click “Play Now!” and learn your fate: Have you made smart content choices?
Uh-oh: there’s a data breach, and you don’t know what information the hackers got their hands on. Pay fines, assess reputation damage.
Capture Protect Activate Analyze Engage
You’re in a sales meeting and have the documents you need to answer the prospect’s question…but they're back at the office, and not on your tablet.
Move back 1 space.
Miss a sale and move back 2 spaces.
© Copyright IBM Corporation 2015. IBM, ibm.com, and the IBM logo are trademarks of IBM Corp. registered in many jurisdictions worldwide. Other product and service names might be trademarks of IBM or other companies. A current list of IBM trademarks is available on the web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml IMU14216-USEN-00
That’s content management from IBM, and this is where you can find out more: ibm.co/contentmgmt
You just automated the capture of application documents for your account opening process.